Warhammer Refund Policy

(Because Sometimes Things Don't Work Out)

Last Updated: January 26, 2025

(Yes, we keep this current)

Look, we want you to be as happy with your blade as we are making it. But sometimes things don't go as planned - like that time we tried to explain Damascus patterns to a squirrel.

Returns & Refunds (The Important Bits):

• Custom knives are, well, custom. Made specifically for you. Like a fingerprint, but sharper.

• Each blade is crafted to your specifications, which means we can't exactly put it back on a shelf.

• Due to the custom nature of our work, all sales are final unless there's a defect in craftsmanship.

Quality Promise:

We obsess over every blade like it's going to save the world someday. If there's a legitimate issue with craftsmanship (which keeps our perfectionist smith up at night), we'll make it right.

Defects & Damages:

• If your item arrives damaged, take photos immediately

• Contact us within 24 hours of receipt

• We'll either repair it or replace it

• Because we're craftsmen, not monsters

Shipping Returns (If Needed):

• Package it like you care (because we do)

• Include all original materials

• Get tracking (seriously, get tracking)

• Get insurance (it costs about 1-3 dollars per $100.00. If your knife costs $200.00 insure it for that)

• Contact us before sending anything back

Not Covered:

• Changes in wood or natural materials (they're natural, they do that)

• Normal wear and tear (use your blade, that's what it's for)

• Damage from improper use (no, it's not a throwing knife)

• "I changed my mind" (we get it, but custom work is custom)

Tea Orders:

• Unopened tea can be returned within 30 days

• Opened tea stays with you (for obvious reasons)

• We'll refund or replace any damaged tea packages

Questions?

Contact us through our Contact Page. We're reasonable humans who enjoy solving problems almost as much as we enjoy forging blades. Almost.

[Small Print: This policy is straightforward because life's complicated enough already.]